Fees & Payment

Waurn Ponds Medical Centre is a fully Bulk Billing medical centre. Patients must hold a valid Medicare card to be eligible for bulk billing. All other patients may incur an out of pocket fee.
For more information on fees, contact the Practice on (03) 5260 0960.

Procedures

All procedures, with all GP’s may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of procedure and products used.

Vaccinations

Some vaccinations may incur a non-rebated, out-of-pocket fee, as determined by the Nurse and/or GP. These fees may vary depending on the type of vaccination.
For further information, please discuss possible fees and charges with our staff. Where fees apply, we do accept cash (correct change only), EFTpos and credit card payments. Please note that we do accept American Express.

Private Medical Forms

Some medical forms and reports are not covered under Medicare and may incur an out-of-pocket fee.
Please discuss any documentation you require with your doctor prior to your appointment to confirm fees and processing times.

Referral & Prescription Requests

Please see your doctor if you require a prescription or a referral to see a specialist. We are unable to provide prescriptions or referrals without an appointment. We are unable to e-mail any prescriptions, if you require a prescription from a telephone appointment, it will be sent via eScript, directly to you by SMS, or to the pharmacy.

Test Results

Our nursing staff will ring you to schedule an appointment if directed by your doctor and based upon urgency, to discuss and collect results. Test results cannot be provided over the phone except under special circumstances. Non-urgent recalls will be followed up via SMS from HotDoc.

Appointments

For all appointments with your doctor, please phone (03) 5260 0960 or online via HotDoc.

Please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.

If more than one member of your family needs to see a doctor, please advise reception at the time of booking in order to allocate one appointment per person – this will help your doctor run on time.

Emergencies and sick children will be given priority. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out before your arrival (where possible).

Please advise reception at least two hours prior to your appointment if you wish to cancel. If you do not give us two hours’ notice, or you do not attend your appointment your doctor will charge you a fee.

After-Hours

For all Emergencies, please call 000 or visit your nearest emergency department
Barwon Health Emergency Department – Ryrie Street, Geelong – Open 24 hours
St John of God Emergency Department – Myers Street, Geelong – Open 7 days, 7am to 10pm (fees apply)
Epworth Hospital Emergency Department – Epworth Place, Waurn Ponds – Open 24 hours (fees apply)

For non-urgent care, you may choose to visit your local Priority Care Clinic
Barwon Health North Urgent Care – Princes Highway, Norlane – Open 7 days, 10am to 9pm
Geelong Priority Primary Care Clinic – Roslyn Road, Belmont – Open 7 days, 9am to 9pm weekdays or 11am to 9pm weekends

Alternatively, please contact the National Home Doctors Service on 13 74 25 (13 SICK).

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